Our Policy

At Roll Right Tyres, we have policies to guarentee that you are satisfied as our customer, and ensure our staff and business are kept safe and protected. Below are a list of our policies that we follow to ensure our best service.

 

• All brand new tyres that are ordered must have a deposit. A 50% or full deposit must be paid on the day of your order. Payments can be taken over the phone, provided you have your card details available. The remaining payment must be made on the day of service, in store. Our store also provides AFTERPAY.
• We do not provide a refund for second-hand tyres that are not fitted inside the store, as we are not liable for any damages or faults that may come with the tyre. This is because, when your tyres are fitted, our staff are trained to inspect the tyre in water for any leaks and damages, so it is our responsibility to be able to provide another second-hand tyre if available, or issue a puncture repair (plug) for $35. We disclose this information beforehand to our customers who wish to purchase a tyre from our store without fitting, and must sign the conditions of sale indicating your acceptance of the terms of your purcahse.
• All second-hand tyres have a 6 month  warranty, under the condition that the tyre ruptures, has a buldge, or if it gives out on the driver. Our warranty does not cover any external factors that are caused to the tyres, such as leaks, cuts, or punctures. Punctures and leaks can be brought back to our store to be repaired for $35. New Tyres have a manufacturers warranty (beteeen 5 to 6 years, but is dependant on the manufacturer), as any defects or issues are the manufacturer's responsibility; we can assist in the process of getting your tyre replace.
              If you wish to refund a brand-new tyre, a return fee will incur - please contact our staff for assistance.
• We will not complete your service if you ask our staff to fit a tyre that does not fit the specifications of your vehicle. In Western Australia, it is illegal to fit a tyre that is against the manufacturer's correct specifications. This is also ensured for the driver's safety.
• We are not responsible for any damages and leaks on tyres that have been brought by the customer for a change-over. You must be responsible for checking the condition/quality of the tyre before our service.
• Purchase of steel rims are NON-REFUNDABLE. 
• Wheel Alignments done to a vehicle only have a warranty of 1 Month any wheel alignments done past the warranty period will have to be paid for.
• We will not tolerate any physical or verbal abuse towards our staff . You wil be asked to leave our premises if such instance occurs.
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We hope you can understand our policies. 

Please feel free to contact us with any inquiries at [email protected].